Frequently Asked Questions

What is InfoClin Triage™?

Our program helps clinics see higher needs patients more often – increasing revenue while ensuring that lower needs patients are not forgotten. It is all done using cutting edge technology from Canada’s most trusted EMR firm.

InfoClinTriage™ helps clinics increase revenue by opening up types of care options and increasing numbers of patient slots in a day. This helps patients get the care they need when they need it – and how they need it.

How does InfoClin Triage™ work?

InfoClin Triage™ is a simple to use EMR data analytics platform. InfoClin Triage™ enables front office staff to free up physician appointments by offering no-visit prescription renewals to low risk patients. Office staff can then contact high priority chronic disease patients and offer appointments.

InfoClin Triage™ supports clinics in meeting the needs of both Low Risk and High Priority patients.

What information is used to determine if a patient is high priority or low risk?

InfoClin Triage™ extracts, cleans, categorizes and applies data analytics to electronic patient records. Patients at greatest risk of a cardiovascular event, who have diabetes or are smokers, and have not seen the physician within the recommended period of time are considered “High Priority”. “Low risk” patients are patients with low cardiovascular risk, on a low risk medication (for example, not on opioids or COPD medications) who have been seen in the clinic in the last 6 months.

How does InfoClin Triage™ help patients?

InfoClin Triage™ automatically generates lists of patients who require prescription renewal, and can be offered telephone prescription renewal. This provides patients choice and convenience. InfoClin Triage™ simultaneously identifies clinic patients at high risk of cardiovascular or other serious health events. This program allows staff to be proactive and contact patients to offer services, and generates more appointment slots for same day or short notice appointments. Research has shown that greater access to primary care physicians increases health and quality of life for these patients and reduces the need for emergency health services.

What are the key features of InfoClin Triage™?
  • Simple to use
  • Facilitates timely patient care and increased clinic revenue
  • Use privacy and security best practices and is compliant with Ontario privacy legislation
  • Uses electronic patient data to identify and support both low risk and high priority patients
  • Clinic staff can use InfoClin Triage™ to proactively contact high priority patients
  • Supports front office staff in making sound, data driven decisions
What are the patient benefits?
  • More flexibility in access to primary physician care
  • Clinic staff can be proactive in booking appointments
  • High priority patients gain easier access to their physician
  • Low risk patients have more choice and convenience in receiving care
What is the cost of this solution?

InfoClin Triage™ is self funded – Clinics can expect a 5%-10% growth in revenue. Clinics operating under the Ontario’s Patient Enrollment Model or Fee-for-Service models benefit from the InfoClin Triage™ solution. Consultation prior, during and after implementation of InfoClin Triage™ is included in the cost of the program. Specific fees are calculated at 20% of the benefit delivered. Exact benefits depend on a number of clinic specific factors. For more information contact

What EMR data domains does InfoClin Triage™ extract, standardize and clean?

InfoClin Triage™ has advanced data cleaning algorithms for the following:

  • Diagnoses
  • Medications
  • Laboratory tests
  • Smoking status
  • Vital signs
How are patients with multiple prescriptions identified?

Patients may have several prescriptions due at the same time or in succession over a period of a few weeks. Rather than providing a reminder for each and every prescription, we provide a single reminder for the first prescription that needs renewal in any batch of medications.

This puts a ‘place-holder’ in Triage that the patient is due for one or more prescriptions soon. When the patient agrees to have their prescription(s) renewed by phone, the receptionist should ask the patient which medications they need to have renewed. Typically, patients take their medications at a different pace than is prescribed, so they may have more of some medications than others on hand. There is no way to predict how much a patient might still have on hand, so it is important to ask them directly.